You can make a difference in the Apple Support Community!
When yousign up with your Apple ID, you can provide valuable feedback to other community members byupvoting helpful replies and User Tips.
When yousign up with your Apple ID, you can provide valuable feedback to other community members byupvoting helpful replies and User Tips.
Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.
User profile for user: Gee489
Gee489 Author
User level: Level1 15 points
I have read many post about iPhones blocking calls on their own, none of which give a solution that seems to work. I even purchased a new iPhone same problem! I unblock them and they slowly return to blocked. I called apple and they act like this has never been reported before. I have tried taking off call filtering, changing focus settings, unblocking and restarting, updating the phone. I’ve tried it all. I went into the Apple Store and they said, “oh well it’s not happening now, so we can’t help you”. To me it’s very unlike apple to not try to fix something that according to the internet is a common problem. I love apple, but I’m just about done ✅ Apple knows this is a problem and is doing nothing to fix it. I wondering if a new Apple ID would fix the problem. Start fresh, but then I need my photos and contacts to transfer. I’m afraid that this bug will transfer with it and I’m now convinced it’s attached to my apple ID.
[Re-Titled by Moderator]
iPhone 14
Posted on May 2, 2023 6:20 PM
Question marked as Top-ranking reply
User profile for user: fowkeska
fowkeska
User level: Level1 13 points
Posted on Feb 3, 2024 3:51 PM
My iPhone 14 is doing this too. It has blocked calls from my medical provider, who I have as a saved contact and can't have my phone blocking.
View in context
Similar questions
- Iphone11promax blocks all callsMy 11promax blocks ALL calls and texts that are not in my contacts. I've checked settings about blocked calls and turned off silence unknown calls but nothing works. Very annoying because sometimes I need a verification code or someone from an office will call me and I miss all calls! 18522
- My iPhone 13 is blocking all unknown and some known callersMy iPhone 13 is blocking all unknown and some known callers. Blocked numbers aren’t showing up and I don’t have an app to screen calls. How do I get this fixed? [Re-Titled by Moderator] 3971
- Phone automatically blocks callaMy phone, a mini 12, automatically blocks certain numbers. Even after I unblock them, they revert to being blocked.Not sure why that happens, not sure how to stop it. Help is welcome. 3221
39 replies
Loading page content
Page content loaded
Question marked as Top-ranking reply
User profile for user: fowkeska
fowkeska
User level: Level1 13 points
Feb 3, 2024 3:51 PM in response to Gee489
My iPhone 14 is doing this too. It has blocked calls from my medical provider, who I have as a saved contact and can't have my phone blocking.
Link
User profile for user: MKJMKJ
MKJMKJ
User level: Level1 11 points
Sep 7, 2023 3:42 PM in response to Gee489
Apple care says that engineering is aware of this issue. No word on a fix. Mine will block my son's number 3 times a day. I unblock and an hour later it is blocked again without me even touching the phone. They had me wipe the phone and set up again from a backup. Problem went away for a week but now the behavior is back. It blocks him everyday, several times a day. I have followed all the tips mentioned in previous posts along with the advice of the apple care agent. No solution at present. It's crazy and so frustrating. From a VERY tech saavy iphone user.
User profile for user: Gee489
Gee489 Author
User level: Level1 15 points
May 2, 2023 7:04 PM in response to Lawrence Finch
I can assure you this is not an outage. It’s been going on for well over 6 months. The calls are not missed calls, but people do access my voicemail, but as a blocked caller they cannot leave a message. The phone blocks random people and in a week or so I will have a full list of callers that tried to call and were blocked. I’m not aware of a call filtering app of any type. All of the suggested settings have been double checked already and as I mentioned this is my second phone. So is this a Verizon network problem? If so how can the network prompt the phone to block contacts on its own. The phone is not just sending friends to voicemail, it’s blocking them from ever calling again. Other friends with Verizon are not experiencing this issue.
Link
User profile for user: MKJMKJ
MKJMKJ
User level: Level1 11 points
Sep 16, 2023 11:45 AM in response to Lawrence Finch
Thanks for the suggestions. I have tried them all and many more. plus multiple sessions with Apple Care Senior Advisors. No solution. I researched the SIM card replacement and that would do nothing. Numbers are not stored on the SIM. I have been sending recordings to apple engineers. Nothing works. The phone will randomly block my son's number without me touching the phone. I unblock him when I notice and then a few hours later the number is blocked again.
Link
User profile for user: Nothappywillyhis
Nothappywillyhis
User level: Level1 9 points
Jan 16, 2024 4:18 PM in response to MKJMKJ
Having same problem with my husband getting blocked about three to four times a day . Talked to carrier they fixed for 3 days . Apple support fixed for one whole day , now is back to blocking . They can’t fix it . Guess a burner phone is in my future . As much as he paid for phone it should call him !
Link
User profile for user: CindyR219
CindyR219
User level: Level1 9 points
Jan 16, 2024 3:09 PM in response to Lawrence Finch
Apple has told me this is a known problem and spent two hours trying to fix it before replacing my phone. The new phone is now doing the same thing.
I have gone through every step except replacing the SIM card.
this phone has an e-SIM card, will that help?
this has been a huge nightmare, as my mom has been very sick and the phon Is blocking the healthcare facilities including her room phone.
I am so angry that I switched to iPhone. I should have stayed with Android!
Link
User profile for user: ashbatten
ashbatten
User level: Level1 8 points
Feb 25, 2024 12:12 PM in response to CindyR219
Did you ever get this fixed? This is happening to me! I am a pediatrician and my phone is blocking calls from the hospital. I’ve done everything. Verizon did things. Nothing helps. New sim. New eSIM. Rebooted phone. Apple. All and nothing is working! Still goes straight to vm.
Link
User profile for user: Lawrence Finch
Lawrence Finch
User level: Level10 207,712 points
May 2, 2023 6:25 PM in response to Gee489
Put out of your mind that it is somehow an Apple-caused fault in your phone; If you believe that you will never fix the problem. There are over a billion iPhones that don’t have this problem.
FIRST:Are there missed calls in Phone/Recents on the phone? If they are not the problem is in the network, because the calls aren’t getting to your phone. Contact your carrier:
- checkwith your carrier that they don’t have a local outage, and that you didn’t have any settings that would have immediately invoked voicemail, such as call forwarding.
- checkup on them atDownDetector - Crowdsourced outage checker
If they are in Recents here’s what to check:
- Checkthe MUTE switch on the left side of the phone, above the volume buttons. It should be towards the screen
- Checkthe volume setting. With the Home screen displayed, press the VOLUME UP button on the left side of the phone. It’s above the VOLUME DOWN button.
- Goto Settings/Phone. There’s a switch for Silence Unknown Callers. If it is on any calls from numbers not in your contacts will go directly to voicemail.
- Alsoin Settings/Phone: Make sure Call Forwarding is off.
- iOS 14 & older: Goto Settings/Do not Disturb. Turn it off if it is on. Also turn off Scheduled. With both off none of the other switches there matter.
- iOS 15: Go to Settings/Focus, and verify that all focus settings are disabled.
- iOS 16: Open the Control Center and turn off Focus.
- Goto Settings/Sounds & Haptics. Make sure there is a sound assigned to Ringtone.
- Go to Settings/Accessibility/Touch/Call Audio Routingand make sure Auto-Answer Calls is off.
- Goto Settings/Screen Time/Communications Limits. Tap each of the 2 entries and make sure both are “Everyone"
- Restart your phone-->Restart your iPhone, iPad, or iPod touch - Apple Support
- Do you now, or did you ever have a call blocking app on your phone?
- If all else fails, talk your carrier into replacing your SIM card (thanks to ASC user DShelbyD)
Link
User profile for user: Morganwoodruff
Morganwoodruff
User level: Level1 9 points
Dec 20, 2023 2:07 PM in response to Gee489
I’m having the exact same problem and it is so frustrating because I have tried everything to fix it. I’m going to try getting a new eSIM and number and see if it fixes it. I’m beyond angry about it. It’s been going on for a year
Link
User profile for user: Nothappywillyhis
Nothappywillyhis
User level: Level1 9 points
Jan 18, 2024 6:28 AM in response to Gee489
My phone continues to block my husband. Calls with Apple and ATT have not resolved the issue. Started after an update, first I lost his location on Find a Phone and then it started blocking him. If you wipe out your phone and restore from backup, you just copy the glicth back in. We have not seen anything that where the issue is resolved, only by going to a different brand of phone. This is an Apple issue, very frustrating as we have all Apple devices.
Link
User profile for user: phonesman
phonesman
User level: Level1 8 points
Jan 17, 2024 7:31 PM in response to Gee489
This is not a carrier issue based on the evidence it must be an Apple iOS issue , as you described above calls don't go to voicemail and texts are blocked it is a blocking issue related to the phone and got nothing to do with your carrier. iMessage uses data and can works independently. Also if you turn of Called ID then the call gets through , but is blocked when Caller ID is on.
One question I would be interested in knowing is if those effected are using Apple family ? Many of these are Husband and wife , kids and parents, its a shot in the dark but maybe worth considering ?
You could try to going back to Apple. But I think the only fix I can suggest if all else has failed is to wipe your phone and start from scratch (Do not restore from a back up as this will reinstall the bug). I know this is not an ideal solution but its worth a try .
Link
User profile for user: Nothappywillyhis
Nothappywillyhis
User level: Level1 9 points
Feb 3, 2024 5:28 PM in response to Gee489
Good luck, they have no solution, we will be forced to go to a different phone after 20 yrs
Link
User profile for user: Kurtosis12
Kurtosis12
User level: Level9 64,798 points
Jun 9, 2024 2:09 PM in response to N511AW
No one in this user to user forum can unblock your phone from Apple. If Apple really did block you, then you most likely know the reason why ;)
Link
User profile for user: CindyR219
CindyR219
User level: Level1 9 points
Jan 17, 2024 8:18 PM in response to phonesman
My calls do go to voicemail, it just never shows as a missed call, or ever ring on my phone. I CAN get texts from the blocked callers.
When I talked to support they told me it was a known problem with some iPhones blocking some Androids and business lines.
The number this new one blocked last night was resolved with a reboot, so I am cautiously hopeful…not quite optimistic.
Link
User profile for user: Nothappywillyhis
Nothappywillyhis
User level: Level1 9 points
Feb 20, 2024 7:14 PM in response to Nothappywillyhis
As of the end of Feb no fix. Because of the risk of not being able to communicate in an emergency, we will move forward with the other "guy". This is BS and Apple knows it! So thoroughly disgusted with them.
Link
iPhone 14 blocking calls on its own
